Frequently Asked Questions
How are Hence Beauty products different from other skincare brands?
Are your products 100% vegan?
Are your products cruelty-free?
What are the benefits of the Hence 100% Serum Facial Mask?
How should I store the products after opening?
Where are your products manufactured?
Korea has long been recognized as a global leader in skincare innovation and technology. We have partnered with trusted and reputable manufacturing facilities in Korea to ensure that our products meet the highest standards of quality, safety, and efficacy. By manufacturing our products in Korea, we can tap into the expertise and advancements in skincare research and development that the country is renowned for. This allows us to deliver exceptional products that provide optimal results for our customers.
Do you use any synthetic ingredients in your products?
What's the shelf life of HENCE BEAUTY poducts?
How are your products tested for safety and efficiency?
Can I use your products during pregnancy or while breastfeeding?
Are Hence Beauty Products travel-friendly?
Where can I purchase Hence Beauty products?
I can’t wait to try Hence Beauty! Can I receive samples?
Do you ship internationally?
When will my order ship?
Where do you ship from? How long does shipping take?
Do you charge domestic sales tax?
Can I change my delivery address after I placed the order?
What can I do in case I have not received my order within the promised delivery time?
PAYMENT & RETURNS
What is your return policy?
I have received damaged items or a wrong order. What can I do?
Can I exchange a product after receiving it?
I have forgotten my password.
Can I subscribe to receive regular product updates?
Can't find your answer or just want to say hey?