US Domestic

Using Amazon Warehouse, your orders may take 3-7 days depending on your location. 

International

Other international orders will be fulfilled from South Korea and will take 7-14 days. 

FAQ

Which countires do you ship to?

We are shipping globally.

Duties & Taxes will be paid on checkout for Australia, Canada and the United Kingdom.

All other countries will require duties & taxes to be paid upon delivery.

International shipping cost will be calculated based on your address at checkout. We ship using DHL Parcel International Direct and DHL International Standard to the international countries listed above. Shipments typically arrive between 3-10 business days. Proceed to checkout for more information.

We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify you with a tracking number once your order ships. 

For online orders, an email will be sent with a shipping confirmation and tracking information. 

Still have a question? Email us at hello@hencebeauty.com

We will contact you and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

Contact hello@hencebeauty.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which may result in an additional charge. Hencebeauty.com is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.

Please contact hello@hencebeauty.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.