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Frequently Asked Questions

SKINCARE 

How are OVANG products different from other skincare brands?

Hence Beauty is dedicated to creating exceptional skincare products that deliver indulgent and effective results. We prioritize safety by subjecting our formulas to independent lab tests and ensuring they are free from artificial coloring and potential triggers for sensitive skin. With a range of products tailored to different skin types, we encourage customers to refer to product descriptions for more information. Our goal is to inspire self-care and personal connection, going beyond surface-level results to help customers find inner beauty and confidence.

Are your products 100% vegan?

Hence Beauty is proud to be Vegan certified.  

While most of our products follow vegan standards, it's important to note that our Facial Mask, although cruelty-free, may contain some plant-based ingredients that are not 100% vegan. We strive to ensure the highest ethical standards in our formulas while delivering effective and indulgent skincare options.

Are your products cruelty-free?

Absolutely! At Hence Beauty, we are strictly against animal testing. We firmly believe in ethical and cruelty-free practices, and we are committed to ensuring that none of our products or ingredients are tested on animals

What are the benefits of the OVANG products?

The Hence 100% Serum Facial Mask is an anti-aging solution that effectively tackles signs of aging such as wrinkles, fine lines, loss of elasticity, and loss of firmness. It contains active ingredients, including phyto collagen, to nourish and revitalize the skin, promoting a youthful and radiant complexion. Using this mask helps prevent new wrinkles and reduces the appearance of existing ones, while restoring elasticity and firmness. Experience the luxury and rejuvenating benefits of the Hence 100% Serum Facial Mask for healthier, more youthful-looking skin.

How should I store the products after opening? 

After opening, it is recommended to store Hence Beauty products in a cool, sun-protected place. The cool temperature not only helps to maintain the product's freshness but also provides a refreshing and tightening effect on your skin. This can be particularly beneficial for tightening pores. By storing our products in the refrigerator, you can enhance your skincare experience and enjoy the additional cooling benefits they provide.

Where are your products manufactured?

Our products are proudly manufactured in Korea.

Korea has long been recognized as a global leader in skincare innovation and technology. We have partnered with trusted and reputable manufacturing facilities in Korea to ensure that our products meet the highest standards of quality, safety, and efficacy. By manufacturing our products in Korea, we can tap into the expertise and advancements in skincare research and development that the country is renowned for. This allows us to deliver exceptional products that provide optimal results for our customers.

Do you use any synthetic ingredients in your products?

No, we do not use any synthetic ingredients in our products.

At Hence Beauty, we are dedicated to clean beauty principles, which means we prioritize using natural and plant-based ingredients that are free from harmful synthetic substances. We believe in the power of nature to provide effective skincare solutions while promoting overall well-being. You can trust that our products are carefully formulated to be clean, safe, and gentle on your skin, allowing you to embrace a more natural and wholesome approach to beauty.

What's the shelf life of OVANG products? 

Hence Beauty products have a shelf-life of 24 months when unopened.
Once opened, the shelf-life is typically 12 months. 

It's important to note that the shelf-life may vary slightly depending on the specific product. To ensure optimal freshness and effectiveness, we recommend storing our products in a cool, dry place and avoiding exposure to direct sunlight or extreme temperatures. By following these guidelines, you can maximize the lifespan of our products and continue to enjoy their benefits.

How are your products tested for safety and efficiency?

We prioritizes the safety and efficacy of its products through various testing methods.

Authorized testing labs conduct user surveys under the supervision of dermatologists to ensure the products' safety and effectiveness. Diverse participants follow specific instructions and provide feedback on their experience, allowing the company to assess any adverse reactions and evaluate the products' performance. By conducting these surveys in reputable testing labs, Hence Beauty maintains a commitment to providing safe and effective skincare solutions.

Can I use your products during pregnancy or while breastfeeding?

Our products are formulated without harmful chemicals and have been tested by dermatologists. While topical skincare products not prescribed by a doctor are generally considered safe to use during pregnancy and breastfeeding, we advise consulting with your healthcare provider and taking any precautions you feel necessary. Your doctor can provide personalized guidance to ensure you use the most suitable products for you and your baby's well-being. We want to assure you that we prioritize your peace of mind and the safety of your precious little one.

Are OVANG Products travel-friendly?

Absolutely! Hence Beauty products are designed to be travel-friendly.

Our packaging is carefully crafted to meet TSA carry-on luggage requirements, with each product being 100ml or below. This means you can conveniently take your favorite Hence Beauty products with you on your travels without any hassle. Whether you're going on a weekend getaway or a long vacation, our compact and travel-friendly products will ensure that your skincare routine remains uninterrupted.

Where can I purchase OVANG products?

Shop our products from anywhere in the world on our official website, Hencebeauty.com. Meanwhile we are working hard on expanding to offline stores, prioritizing partners who align with our values. Stay tuned for updates!

I can’t wait to try OVANG! Can I receive samples?

We share your excitement about trying Hence Beauty! While we don't currently offer samples, we encourage you to follow us on Instagram or subscribe to our mailing list. By doing so, you'll stay updated on any future sampling opportunities or special promotions.

SHIPPING 

Do you ship internationally?

Absolutely! We are delighted to offer international shipping to over 40 countries and are continuously working to expand our reach even further.

If you don't see your destination listed in our country options during checkout, please don't hesitate to contact us at hello@hencebeauty.com. Our customer support team will be more than happy to assist you and explore the possibilities of shipping to your location. We strive to make Hence Beauty products accessible to skincare enthusiasts around the globe.

When will my order ship?

We process and ship orders Monday through Friday, excluding US holidays, with standard shipping orders typically fulfilled and shipped on the business day following the order, and a shipping confirmation email with tracking information will be sent once the order has shipped (please check spam folder and add hello@hencebeauty.com to safe senders list if needed).

Where do you ship from? How long does shipping take?

Hence Beauty orders are shipped from both the US and Hong Kong. If your order is US-based, it usually arrives within 3-5 business days from the fulfillment date. For international orders, the delivery time is typically 3-10 business days. However, please be aware that for orders subject to DDU (Delivery Duty Unpaid), customs clearance processes may cause additional delays. We strive to get your products to you as quickly as possible, and we appreciate your patience in case of any unforeseen circumstances during shipping and customs procedures.

Do you charge domestic sales tax?

Domestic sales tax will be applied to all orders shipped to New York and California.

Can I change my delivery address after I placed the order?


We understand that circumstances may change, and we'll do our best to assist you. While we cannot modify your order once you've received the order confirmation, we may be able to cancel it for you. If you need to cancel your order, please email us promptly after placing it, providing your full name, order number, and using the subject line "Cancellation." We'll make every effort to accommodate your request. After the cancellation is done you can place your order again with the correst shipping address. 

What can I do in case I have not received my order within the promised delivery time?

Please email us at hello@hencebeauty.com. We will research your problem and we will try our best to come up with a solution that best suits you. 

PAYMENT & RETURNS 

What is your return policy?

We apologize if you didn't love your Hence Beauty products, and we're here to assist you. To initiate a return, please email us at hello@hencebeauty.com within 30 days of receiving your products. Include your name, order number, the name of the product(s), and the reason(s) why they didn't work for you. We'll be glad to provide a full refund to your original method of payment. Please keep the following points in mind:

- Hence Beauty facial masks are final sale and cannot be returned.
We cannot accept empty or nearly empty products for returns.
- Returns are only accepted for unopened, gently used, and tested products.
- Personal damages to items, such as drops, theft, spills, misuse, etc., are not eligible for refunds or returns.
- Original shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer.

We value your satisfaction and will do our best to make the return process as smooth as possible.

I have received damaged items or a wrong order. What can I do?

We apologize for the inconvenience caused by the damaged or mixed up Hence Beauty products. Please reach out to us at hello@hencebeauty.com and provide us with your full name, order number, and an image of the damaged products. Our team will promptly assist you and work towards a satisfactory resolution. Your satisfaction is our top priority, and we appreciate your understanding as we address this issue.

Can I exchange a product after receiving it? 

We apologize, but we do not offer direct product exchanges for Hence Beauty products.

MY ACCOUNT

I have forgotten my password. 

Please email us at hello@hencebeauty.com and we will do our best to assist your issue promptly. 

Can I subscribe to receive regular product updates?

We encourage you to follow us on Instagram at @hence_beauty or subscribe to our mailing list by scrolling down on our website and sharing your email address with us.  By doing so, you'll stay updated on any product news or special promotions.

OTHER

Can't find your answer or just want to say hey?

If you couldn't find the answer you were looking for or simply want to say hello or leave feedback, please feel free to drop us a line at hello@hencebeauty.com. We would love to hear from you and will respond to your message as soon as possible. Your feedback, questions, or any other inquiries are important to us, and we appreciate your interest in Hence Beauty. Don't hesitate to reach out, and we'll be happy to assist you.