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Can I get a refund?

We believe in our products. If you are not satisfied with any order you placed through, then you may request a refund within 14 days of the purchase date.

To request a refund, email us at Include your order number in the email subject line (ordernumber starts with #) and a brief message for the reason you are requesting a refund. In most cases subject to our refund guidelines described below, these requests will be honored. Please note that (except for refunds due to defective or damaged products) Shipping charges or non-refundable and for international orders, duties and taxes are also non-refundable. 

If your item arrives damaged or defective and you would like a refund or exchange, please contact us at within 14 days of the purchase date and include your order number in the mail subject line (order number starts with #), photo documentation of any reported damage or defect, and we will take care of the rest. 

Please note that due to the condition of hydrogel mask sheet with no mesh, the mask is higly fregile and easy to tear from the outside force. There can be some slight distortion in the shape but that's the natural condition of the hydrojel with no mesh and it is not subject for a refund. 


Can I return a final sale item?

Items marked final sale at the time of purchase are non-refundable. 


How long does it take to process a refund?

You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.

Refunds will either be issued to your credit card company or bank depending on your method of payment. Refunds may take up 10 business days to process. Please contact your credit card company or bank regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days, you still have not received your refund, please contact us at

Hence Beauty reserves right to verify any refund requests and request a return of the products you purchased.

Hence Beauty refund and return policies are subject to change. You should therefore consult at the time of your purchase to confirm the current refund and return policy.