You've got questions, we've got answers
Last updated: September 2024
Why should I use Ovang products?
Ovang products are specifically formulated for sensitive skin, providing gentle yet effective skincare solutions. Our products are fragrance-free, made with natural soothing ingredients, and dermatologist-tested to ensure they are non-irritating. We aim to deliver not just skincare, but an experience that helps you nurture your skin's health and vitality.
What is the double cleanse?
The double cleanse is an essential skincare routine that involves using an oil-based cleanser followed by a water-based cleanser. Ovang’s Cleansing Duo is perfect for this process, effectively removing makeup, sunscreen, and other impurities without irritating sensitive skin.
Are Ovang products vegan?
Yes, Ovang offers vegan products, including the Bakuchiol Cactus Skin Repair Cream and Minari Gel Cleanser, which do not contain any animal-derived ingredients. These products are part of Ovang's commitment to providing cruelty-free and plant-based skincare solutions. This dedication aligns with our mission to deliver gentle, effective, and environmentally respectful skincare.
Are Ovang products cruelty-free?
Yes, all Ovang products are cruelty-free. We do not test on animals.
Are Ovang products organic or all-natural?
Ovang focuses on using high concentrations of natural ingredients, complemented by scientifically proven lab-made components to enhance skincare benefits. While not exclusively organic, our products are free from harsh chemicals like parabens, synthetic coloring, denatured alcohol, and mineral oil.
Will Ovang products expire?
Ovang products have an unopened shelf life of 30 months and a 12-month shelf life once opened, ensuring you can use them effectively and safely.
Are Ovang products safe to use during pregnancy or while nursing?
Our products are generally safe for use during pregnancy and nursing. However, we recommend consulting with your healthcare provider to ensure you are comfortable with all ingredients during this sensitive time.
Ovang products are proudly made in South Korea. This ensures that they benefit from the advanced skincare technology and high-quality standards that South Korea is renowned for in the beauty industry.
Where can I purchase Ovang products?
Ovang products are available for purchase on our official website ovang.co. Keep an eye out for special offers and new product launches!
How long does shipping take?
Standard shipping usually takes 7-14 business days, depending on your location. Express shipping is faster, typically arriving within 3-5 business days. Please note that these timeframes are estimates and can vary based on customs processing times and other factors.
Do you ship internationally?
Yes, Ovang ships internationally to numerous countries. Delivery times and costs vary depending on the destination. For detailed information about shipping options, delivery times, and associated costs, please refer to our Shipping Information page.
What if my order is delayed or lost?
If your order is delayed or appears to be lost, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
Do you ship to APO/FPO/DPO addresses?
Yes, we ship to APO/FPO/DPO addresses, allowing military personnel to receive their Ovang products wherever they are stationed.
Are there any customs duties or taxes for international orders?
International orders may be subject to customs duties, taxes, or other fees upon arrival in your country. These charges are the responsibility of the customer and vary by country.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact our customer service team immediately with your order number and photos of the damage. We will assist you with a replacement or refund as necessary.
Where does Ovang ship from?
All Ovang orders are shipped from South Korea.
Can I change or cancel my order after it’s placed?
Orders are processed quickly, so we may not be able to modify or cancel your order once it has been placed. If you need to make a change, contact us immediately, and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
How do I return a product?
You can request a return within 14 days of receiving your order. To do so, please send the return to the appropriate warehouse:
- USA : 1475 Bergen Blvd. #G Fort, NJ 07024, USA
- International Customers :
Unit 138, Donguk University, 2 Toegye-ro 36-gil, Jung-gu, Seoul 04626 South Korea
Customers are responsible for return shipping costs. Ensure you include your full name, order number, and email address in the return package. Please note that Ovang is not liable for any loss or damage during return shipping.
When will I receive my refund?
- Damaged or Incorrect Item: Once we receive and process your return, refunds are typically issued within 1-2 weeks. We aim to ensure a swift resolution to your issue.
- Unwanted Item: Refunds are processed after a thorough inspection of the returned product. The refund will exclude original shipping costs. Please be aware that if the product is returned in a damaged condition, the refund may be denied. Our goal is to maintain the highest quality for all returned products.
Are there any non-refundable cases?
- Allergic Reactions: Unfortunately, we do not offer refunds for allergic reactions or adverse skin conditions related to our products. We recommend carefully reviewing the ingredients list before use.
- Lost Packages: Compensation is only provided if the delivery service acknowledges a delivery error. Clear evidence of the mistake is required, and the delivery service must recognize the issue for compensation to be considered.
How can I contact customer service?
- For PR inquiries, please email us at pr@ovang.co.
- For customer support or other questions, reach out to hello@ovang.co.
- We prioritize email communication and do not respond to messages sent via social media platforms like Instagram, TikTok, or Facebook. To ensure prompt assistance, please direct all inquiries to hello@ovang.co. We're dedicated to providing the best support and are here to assist with any needs you may have.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [hello@ovang.co].
Do you have a physical address?
Yes, we do. Our global headquarters is located at [Unit 138, Donguk University, 2 Toegye-ro 36-gil, Jung-gu, Seoul 04626, South Korea]. In the United States, we have a physical address at [1475 Bergen Blvd. #G Fort, NJ 07024], and a registered business address at [30N Gould St ST R, Sheridan, WY 82801]. These locations support our operations and help us serve our customers globally.
Scrambler INC.
Copyright © 2024. All rights Reserved
HEADQUARTER2, Toegye-ro 36-gil, Jung-gu, Seoul, South Korea
Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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